Unauthorized charges on my account
On oct 15 I got a notification for 2 purchases trying to be made to PlayStation, 1 for $54.11 was trying to be made with my cards, cash app and Apple Cash and then I was charged 53.69 not just me but my mom also got charged 5 times for 53.69 going to PlayStation while she was at work. I called PlayStation they don’t see any Purchases made for 53.69, told me to call apple…I got on my PlayStation account and I don’t see anything that was bought, and there no kids around, I only see these purchases trying to be made on my Transaction history, I contact apple I gave proof, pictures, my time my effort into this just to check my email…and I was Denied…I never purchased anything I wasn’t even on the game, my mom was charged 5 times and she was at work it was the last I had and all I was told is “ I’m sorry I know this is frustrating” ma’am you don’t know what frustrating is when that money is supposed to last you for a emergency situation and it was randomly stolen from you to god knows where and to be one of your great customers it made me feel like someone thought I was liar not to mention going to send me a letter telling me WHY they denied me for the situation…I could literally cry typing this it’s my birthday and that’s my money that’s just gone into the dust somewhere and PlayStation don’t see anything. Like I really just Lost my money to nothing…..Thank you ☹️🥺.
[Re-Titled by Moderator]
iPhone 11, iOS 17
