Apple Account locked.

I cannot sign in to my ipad account. When I try to it says my account is locked what do I do to get back in


[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on Oct 25, 2024 1:18 PM

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Question marked as Top-ranking reply

Posted on Oct 25, 2024 2:15 PM

There are basically 2 reasons that your Apple ID might be locked or disabled. The first is that there was suspicious activity on your account, either too many password attempts by you, or someone trying to hack your account. The other is that a payment failed to go through and you need to resolve the charge or dispute. Link 1 below covers the first reason, and link 2 the second. For the second you will have to use the link in the posted tip to contact an iTunes & App Store representative. Click the link below that most closely matches the error message you are seeing:

  1. If your Apple ID is locked or disabled - Apple Support
  2. If a message says 'Your Media & Purchases account has been disabled'


3 replies
Question marked as Top-ranking reply

Oct 25, 2024 2:15 PM in response to Charlie_Brown_115

There are basically 2 reasons that your Apple ID might be locked or disabled. The first is that there was suspicious activity on your account, either too many password attempts by you, or someone trying to hack your account. The other is that a payment failed to go through and you need to resolve the charge or dispute. Link 1 below covers the first reason, and link 2 the second. For the second you will have to use the link in the posted tip to contact an iTunes & App Store representative. Click the link below that most closely matches the error message you are seeing:

  1. If your Apple ID is locked or disabled - Apple Support
  2. If a message says 'Your Media & Purchases account has been disabled'


Nov 15, 2024 2:20 PM in response to Community User

As we are users, we have no idea who you are, so no one in this user-to-user forum can tell you why your Apple account is locked.


There are basically 2 reasons that your Apple ID might be locked or disabled. The first is that there was suspicious activity on your account, either too many password attempts by you, or someone trying to hack your account. The other is that a payment failed to go through and you need to resolve the charge or dispute. Link 1 below covers the first reason, and link 2 the second. For the second you will have to use the link in the posted tip to contact an iTunes & App Store representative. Click the link below that most closely matches the error message you are seeing:

  1. If your Apple ID is locked or disabled - Apple Support
  2. If a message says 'Your Media & Purchases account has been disabled'


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Apple Account locked.

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