User profile for user: spookyrat
spookyrat Author
User level: Level 1
4 points

Pink pixels appear suddenly on iPad Pro

Hello,


So last night when I was using my iPad, I was on Youtube then suddenly pink squares/rectangles appeared. I thought initially it was part of the video until everything kinda froze and I couldn't escape full-screen. Even locking then unlocking did nothing. Eventually it went away and I restarted the device.



Video issue


I have seen a few people with the same issue and that it is a hardware problem, not the screen. This is the first time I've had a problem with this iPad. Also it is currently running the newest update. Is this something that will be updated soon or a problem physically that needs repair?

iPad Pro (4th generation)

Posted on Oct 26, 2024 1:13 PM

Reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
User level: Level 10
312,759 points

Posted on Oct 27, 2024 4:16 AM

You can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the unexpected screen artefacts are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the artefacts are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
User level: Level 10
312,759 points

Oct 27, 2024 4:16 AM in response to spookyrat

You can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the unexpected screen artefacts are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the artefacts are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pink pixels appear suddenly on iPad Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up