Zoom app crashing after upgrading to macOS Sequoia 15.1

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Level 1

4 points

Zoom app crashing after upgrading to macOS Sequoia 15.1

Hi Team,

I hope this email finds you well.

I have been going through a issue causing zoom app crashing after upgrading to macOS Sequoia before that it used to be working fine. I am currently on MacOS macOS Sequoia 15.1.

Mac config: MacBook Pro 13 inch Apple M1 2020

It will greatly help if i can get assistance on this concern.

Please see the video from below link:

https://www.dropbox.com/scl/fi/dwwnutx2nl407mj1jq2lk/macos-zoom-issue.mov?rlkey=l23gbl64cz7s252s4om98rdue&st=iyaey8s2&dl=0

I look forward hearing from you.

Thank you for your help in advance.

Kind regards

Bijay

[Re-Titled by Moderator]

MacBook Pro 13″, macOS 15.1

Posted on Oct 28, 2024 1:08 PM

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Answer 1

Top-ranking reply

AppleOrgOne

Level 1

8 points

Jan 17, 2025 5:22 PM in response to bijaypun

As of Jan. 17, 2025, This can be solved by logging on to Zoom ON THE WEB:

Log on to Zoom on the web through a browser.
Zoom's online version will detect and offer to download the right version for your mac
I found this on the upper right side as soon as I logged on to Zoom online
Download the Zoom for mac from logged in site
That should work.

Before that, when I tried to download the Mac version from Zoom's download page, that was not compatible.

@Apple What was the reaason behind removing apps without end user permission?

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Answer 2

dialabrain

Level 10

137,603 points

Oct 28, 2024 1:53 PM in response to bijaypun

Make sure Zoom Workplace is up to date: version 6.2.6 (41824), and you have the version for Apple Silicon installed.

https://zoom.us/download

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Answer 3

bijaypun Author

Level 1

4 points

Oct 28, 2024 2:32 PM in response to bijaypun

Did anyone tried this suggestion?https://support.cs.jhu.edu/wiki/Zoom_And_Other_App_Failures_with_MacOS_Sequoia

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Answer 4

bijaypun Author

Level 1

4 points

Oct 28, 2024 2:17 PM in response to dialabrain

Thank you for your response.

I have tried multiple times, installing un-installing from the same site, still the same.

I even also tried the same on safe mode, still Zoom is crashing.

Any more information?

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Answer 5

dialabrain

Level 10

137,603 points

Oct 28, 2024 3:19 PM in response to bijaypun

You're welcome. I don't use Zoom but it turns out the current version is 6.2.6 which I installed. It opens for me. Someone who is more familiar with the app wil have to respond.

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