You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple Intelligence brings incredible new features across iPhone, iPad, and Mac.

The first set of features is now available, with many more rolling out in the coming months.

⏺ Overview

⏺ Compatible Devices

⏺ iOS 18

⏺ iPadOS 18

⏺ macOS Sequoia

Apple Intelligence stuck on "Preparing" status for more than 10 hours

I did make an update to iOS 18.1 last night, downloaded Apple Intelligence successfully but it still stuck on "Preparing" status for like 10 hrs. Is there anyone know how to fix and make it work? Im desparate....

[Edited by Moderator]

iPad Pro

Posted on Oct 28, 2024 8:08 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2024 5:55 AM

None of the remedies in this thread have worked for me. Still stuck preparing.

97 replies

Oct 30, 2024 8:56 PM in response to Gary Henry

It was still stuck on my Mac for more than 24 hours, and I contacted Apple Support this morning. I was told that nothing was wrong and that "it needs to understand your daily routine and usual activities, it needs a little bit of time to have the data documented in order for the responses/features to be relevant to your daily activities so it should be ready by tomorrow most likely".

Nov 7, 2024 9:31 AM in response to minhhuy_

Apple M1: Here’s a sequence of steps that worked for me:


1. Change the language from English to a different language.

2. Listen to one of the voices.

3. If your Siri is disabled, enable Siri requests. If it’s enabled, toggle it off and back on.

4. Change the language back to English and select one of the other voices.

5. Apple Intelligence is now activated!


If this doesn’t work, I also deleted Siri and Dictation history before attempting the steps above. I’m not sure if that had any effect.


I signed up for the beta, but it never got activated. Perhaps we have that in common?


Nov 9, 2024 6:26 AM in response to Smilin-Brian

Smilin-Brian wrote:

If it’s not fully downloaded, then wait until it is.

Listen, the download is restricted to a WiFi connection, that much is clear.

If your connection is poor, then restart the device or network.

Also (as others have pointed out), be sure that the region is set to the United States and language is set to English U.S.

It is not required or even necessary to set the region to the US. It IS necessary to set the language and Siri language to US English.

Apple Intelligence stuck on "Preparing" status for more than 10 hours

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.