New Magic Mouse USB-C Does Not Scroll

As suspected, upgrading to macOS 15 does not fix the issue of the mouse and trackpad. Having upgraded to 15 last night there is no change.

if Apple are monitoring this thread, they obviously have no work around or fix. One can only hope they are working on it and fast because as there is no use for a Magic Mouse or Trackpad, I shall return them and demand a refund and I would expect something extra for the inconvenience. That’s what I would do for my customers, give them a 15% voucher to use on their next purchase, it’s called goodwill.

Apple, please prioritise to fix this.

You cannot charge $ 99 for a product that is not working. I am working on a MBP14"-M3 with Sonoma 14.7.1

I just got a brand new USB-C Magic Mouse, and can confirm that it doesn't scroll on Mac OS 14.7.1. This is very frustrating after returning one and ordering another magic mouse. I hope Apple can provide a fix soon.

Same issue. Cannot scroll with new Magic Mouse (USB-C) in MacBook Pro Sequoia 15.1 and not on my MacStudio Sonoma 14.6

these are the newest OS's so please Apple help!!

It does say 15.1 required on the product page as as of today. So instead of making it work... they just updated the copy on the page :)

I'm using 15.1 and my trackpad still won't scroll at all on Bluetooth. When it's plugged in it works perfectly.

When on Bluetooth, not only does scrolling not work, but the tracking speed is also very slow and doesn't seem to be responding to tracking speed settings changes.

I returned my mouse. My Mac is too old to upgrade beyond Monterey 12.7. Will purchase a non Apple mouse.

I have a late 2015 iMac with the updated software of Monterey 12.7.6

I spent 2+ hours a few nights ago to get my new Magic Mouse USB-C to connect to my iMac. The bluetooth was not working - plugging it in with a cord was not working. I finally went to the System Preferences -->Mouse and it was able to find the new mouse.

Thank goodness.

Until today when I finally had a chance to sit down at my computer and realized the touch scroll does NOT work. So frustrating. I immediately reconnected my old mouse. I have never had this much issue with something Apple. I get updating, but for the price of my iMac, and the new magic mouse, I truly feel like these things should be compatible.

My op. system version. Ventura 13.4.1

As always, trusting Apple, I bought a new USB C magic mouse instead of my old mouse. I noticed that the scrolling feature does not work.

Since I use my computer for work, I cannot update it because of the risk of the applications not working. It is very, very bad that the scrolling feature does not work. I will not be able to use this mouse.

Apple should find a solution for this.!!

Planned obsolescence is a fact to be discussed on the différent thread.

what I am challenging here is that version 3.1.1 of the magic mouse works with all OS while the 3.1.4 isn t, but also :

How can Apple sell a new magic

mouse which is only compatible with the very latest 15.x MacOS without telling the consumers ?

Is this a joke? How tough can it be to send bluetooth scroll commands from a mouse to a Mac? Only recognized by newer System software? That's laughable.

I realize that I'm an outlier, but run Mojave because I rely on some 32-bit apps. My old Magic Mouse worked fine, until it eventually wore out and right-click no longer worked (8 years is a good run).

Apple - yank someone off your AI development team and assign them to making your mouse work on all OSX systems. Broken scrolling is beyond lame.

Same issues here, I'm on 14.7.1, this is inexcusable. Is there no firmware or update that I can give my magic mouse to fix this? It certainly shouldn't take this long to address, why hasn't any anyone at Apple responded to this thread?

I also spoke to Apple support and they had no clue about this whatsoever. It was me who ended up insisting it's probably because I haven't upgraded to Sequoia.

What should we do if the device is older and can`t update to 15.2?

I have the same issues. My version of the OS is corporate regulated. I am quite often a month behind. However I have never had a hardware issue like this one. Brand new track pad now effectively a doorstop since no scrolling. this has to be easy to fix so?

sp