Why is hearing test not available in canada. I have all the prerecs

Hi, I like many others in Canada eagerly awaited the feature Apple announced. I didn’t read the fine print which stated it was not yet available in Canada. Can someone please advise if this will ever be available and if so what stage is the supposed forthcoming approval?

I bought AirPods Pro specifically to enjoy this feature and now realize I have wasted my money as I own older AirPods which are still great.

Thank you

I'm not sure who you chatted with, but according to Apple's official list, the hearing aid function has not been approved by Canada yet. That's why you can't access it.

AirPods Pro 2 - Hearing Health Feature Availability - Apple

So far, the information provided by Apple states:

Due to regulatory restrictions, Apple is unable to release the Hearing Test and Hearing Aid features in Canada at this time.

AirPods Pro 2 - Hearing Health Feature Availability - Apple (CA)

In this article you see that approval by Health Canada happened just recently on December 12, but Apple still needs to work with the provinces to distribute the feature. All that is detailed here and they hope it will happen soon.

https://mobilesyrup.com/2024/12/18/airpods-pro-2-hearing-aid-coming-2025/

No information was provided as to why there was a delay by Canada in approving the Hearing Test as it was available in other regions on launch date.

You don't indicate where in Settings your were looking. Have you tried the following from Use hearing health features with AirPods Pro 2 - Apple Support

Take a Hearing Test with your iPhone or iPad

Before you begin, make sure you’re in a quiet room. The test takes about 5 minutes.

1. Wear your AirPods Pro 2, and make sure they’re connected to your device.
2. Go to Settings  on your iPhone or iPad, tap the name of your AirPods near the top of the screen, tap Take a Hearing Test, then follow the onscreen instructions.
3. If asked, find a quieter space or adjust the position of your AirPods. If you’ve made several adjustments to the position of your AirPods in your ears, you may need to use different size ear tips before you can start the test. See AirPods Pro 2 Ear Tips.

Thanks but the software has not been activated for Canada as at the initial release it was not approved by Health Canada

I’ve since read that it has been approved but don’t know when Apple will release the feature for Canadians

Somebody on the chat line may have made the same mistake I've made twice now and confused it with the Hearing Protection feature which is available in the U.S. & Canada.

FoxFifth wrote:

Somebody on the chat line may have made the same mistake I've made twice now and confused it with the Hearing Protection feature which is available in the U.S. & Canada.

Understandable mistake.

peterkthomas wrote:

Can someone please advise if this will ever be available and if so what stage is the supposed forthcoming approval?

No, no one participating in this forum has that information.

Thanks I am aware and the reason for my post is to see if anyone would advise when it’s coming to Canada

thanks

Thanks for taking the time to provide the info