Error 0xE800000A preventing em from using my iPhone 15 on iTunes And apple Music

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Level 1

8 points

Error 0xE800000A preventing em from using my iPhone 15 on iTunes And apple Music

I got a brand new iPhone 15. I tried to connect it to my Win10 PC to load songs through iTunes onto my phone. I allow it, TRUST it, etc. Then it says "iTunes could not connect to this iPhone. An unknown error occurred 0xE800000A" I tried uninstalling and reinstalling iTunes. Reinstalling Apple Mobile MSI files. I even tried using Apple Music. My computer will not recognize my iPhone. Even diagnosis of iTunes says there's no iPhone connected. No helper support.

I tried different cables, different ports, same error. I cannot access my iPhone through iTunes/Apple Music. Same exact problem on my laptop. It seems iPhone 15 is incompatible with iTunes/Apple Music.

iPhone 15, iOS 18

Posted on Nov 1, 2024 5:31 PM

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Answer 1

Nov 1, 2024 6:10 PM in response to Atherworld

I am an amateur ... smarter folks will hopefully jump in,

but the first thing I would do is inspect my list of

installed programs and see if any/all of the following are installed:

1. Apple Music

2. Apple TV

3. Apple Devices for Windows

If they are installed, uninstall them, reboot, and try again.

I still no go, uninstall & reinstall iTunes

The programs above and iTunes do not play well together :-(

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Answer 2

Atherworld Author

Level 1

8 points

Nov 2, 2024 8:20 AM in response to jimbob5941

Reinstalled several times, and don't have the others. Tried Apple Music with iTunes, and it, too, failed to recognize my phone.

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