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I got new phone-forgot password from store

Forgot password from store/ new I phone purchased. Want to reset

iPhone 15, iOS 18

Posted on Nov 2, 2024 1:12 PM

Reply
4 replies

Nov 2, 2024 1:19 PM in response to LorettaYoung

Reset with Mac or PC:


Without:


This will clear the device and its contents, if the device passcode was forgotten.


This will not clear Activation Lock, if that is what you are encountering.

Nov 2, 2024 1:34 PM in response to Jcollins7539

Jcollins7539 wrote:

I got new iPhone 16 and forgot my password to get in my apple account


Regaining access to an Apple Account:


This reset or recovery will not bypass Activation Lock held by a different Apple Account.

Nov 2, 2024 1:39 PM in response to LorettaYoung

There's a difference between between a passCODE which is a four or six digit code used to unlock a mobile device after you turn it on (or other services on a mobile device), and a passWORD which is what is used to log into your Apple ID account which may be required in resetting a forgotten passCODE. I am not clear as to which you are referring.


Read the Apple Support document for what to do if you forgot the passCODE on an iPhone or iPad. Click here then select your device type if necessary --> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support - Which one you can use depends upon your equipment configuration.

Also:

If you forgot your iPad passcode, use your Mac or PC to reset it - Apple Support


Read this support article for what to do if you forgot your Apple ID passWORD - If you forgot your Apple Account password - Apple Support

or go directly to this link --> http://iforgot.apple.com/

If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


I got new phone-forgot password from store

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