NBA LP runs hot [cpu usage ~100%] when using 'full screen' or streaming advertisements; streaming gets distorted as well!
Anyone else?
my configuration:
MacBook Pro M1 [macOS Sequoia 15.1, Private Relay: OFF]
Safari 18.1 [Enable Content Blockers, Autoplay: Never, Pop-up Windows: Block & Notify, Screen Sharing: Deny, Location: Allow]
MacBook Pro 13″, macOS 15.1
I have the exact same issue running MBP M1P Sequoia 15.2 and Safari 18.2.
NBA League Pass ticket number - 2630495
I have performed all the recommended troubleshooting steps as per NBA League Pass Support and as others have stated nothing has resolved it.
The final recommendation from NBA LP Support is to perform a factory reset on my MBP, however I haven't had the time to try this yet.
For context I have tried the following browsers:
None of them have the CPU usage spike, however, they are not considered "secure" browsers by NBA LP and therefore only stream live games in a max of 720p. Games look absolute trash on a 1440p 27" monitor. This is not acceptable in this day and age as far as I'm concerned. Especially given the cost of LP.
NBA LP have essentially said they won't investigate any further as they cannot reproduce the issue on their end and have closed the support ticket.
I have the exact same issue running MBP M1P Sequoia 15.2 and Safari 18.2.
NBA League Pass ticket number - 2630495
I have performed all the recommended troubleshooting steps as per NBA League Pass Support and as others have stated nothing has resolved it.
The final recommendation from NBA LP Support is to perform a factory reset on my MBP, however I haven't had the time to try this yet.
For context I have tried the following browsers:
None of them have the CPU usage spike, however, they are not considered "secure" browsers by NBA LP and therefore only stream live games in a max of 720p. Games look absolute trash on a 1440p 27" monitor. This is not acceptable in this day and age as far as I'm concerned. Especially given the cost of LP.
NBA LP have essentially said they won't investigate any further as they cannot reproduce the issue on their end and have closed the support ticket.
hi otis :)
I sent them an email today with my MacBook specs and screenshots of before/after CPU load via activity monitor.
hopefully that will help them take the issue seriously. I also included the URL to this forum so hopefully they'll read all these msg's and see that the problem may be a little more common than they initially thought.
can I suggest an interim temporary solution until we get this sorted out?
the streaming seems to be ok from my iPad or iPhone but you obviously dont want to watch the games on those devices, you want to watch on your TV, so get a chrome cast thingy (unless you already have a smart TV) and stream it from those devices until the Mac issue gets resolved.
hope this helps and hope we get a fix soon, cheers!
I had a same problem, now I downloaded google chrome on that there is no issue with cpu usage.
recommend that you report your issue to NBA LP;
also, recommend that you include a reference to Apple users {otis704, ticket# 2591296} and {widd_z, ticket# 2630495} that previously reported this issue @NBA LP;
Recommendation: email NBA LP support and report your problem!
My Experience:
After a series of inquiry and responses [~24] from six [6] different CSR’s, my interaction {ticket# 2591296} with NBA LP did not resolve my issue {cannot watch an entire NBA game, start to finish, without repeated interruptions to the ‘continuous live stream’}
My Technicals:
I strongly recommend that you engage NBA Support via email and report your experience with NBA LP.
Also, include my ticket# (2591296); I previously informed them that I was aware of at least two Apple users that shared my problematic experience with NBA LP! 😎
Since 2/1/25, I have been able to 'continuously stream' NBA games, without streaming interrupts, degraded screen resolution, or screen freezes by using the ‘Studio Show’ feed!
Unfortunately, I can’t tell why; I spent all of Nov 2024 interacting with NBA LP without any determinative solution.
Recommend that you post (via email) your problem at NBA LP.
Feel free to include reference to these problem tickets, 2591296 {otis704} and 2630495 {widdz_87}, in your post!
I have the same problem while watching Bulls vs Cavs last night after installing Sequoia yesterday, replacing Sonoma on MacBook Air M1 8GB. The picture was blurry a lot and then froze not only the game but the whole computer myriad times. The only solution was to restart the game (sometimes after power off) and I’d get a picture for a short time, then another free. I must have missed 50-60% of the game.
I have been having this exact same issue where the website will suddenly spike in CPU usage after about 10 minutes of watching. Every time, I have to delete the tab and reopen the game, just for it to happen again in another 10 minutes.
Recommendation: email NBA LP support and report your problem!
My Experience:
After a series of inquiry and responses [~24] from six [6] different CSR’s, my interaction {ticket# 2591296} with NBA LP did not resolve my issue {cannot watch an entire NBA game, start to finish, without repeated interruptions to the ‘continuous live stream’}
My Technicals:
yep, M1 MacBook Pro user here, I thought it was the NBA.com servers but I just found this post after checking my activity monitor and noticing that nba.com always spikes my CPU usage to 100% its so f'ing annoying.
how the **** do we fix this?
admittedly I do often experience problems with this website no matter what device , using my iPad to stream to the TV also chugs sometimes.
maybe I'll just try use iPad until we find a fix, I've gotta send an email to NBA.com staff soon as they over charged me for this month of the league pass so maybe I'll mention this issue and see what they say...
I'll try to report back soon
this issue still exists for me as well [NBA LP Ticket# 2591296];
on 7 Dec 2024, I received this reply from NBA LP:
During testing, our technical team was not able to replicate the issue you are encountering. We will continue to monitor the performance of the games going forward and improve upon our services, but there will be no further troubleshooting for this. We will be sure to forward your feedback regarding your experience with this issue.
I even rebuilt Apple's 'latest & greatest' MacBook Pro M1 OS {macOS sequoia 15.2}; how silly of me!
with Private Relay {ON}, NBA LP will not stream games?
BTW, I can stream NBA games on my iPhone 11 {iOS 18.2.1}!
great, thank you, hopefully, every Apple user will email NBA LP Support and report this issue {cannot watch an entire NBA game, start to finish, without repeated interruptions to the ‘continuous live stream’, CPU usage > 100%?}
yes, iPhone 11 {iOS 18.1.1} streaming okay!
thanks for the suggestion; however, I'm gonna stick with my current setup;
true haha, also I just remembered another fault that I have on my M1 Mac, if I do screen mirroring, the box where the NBA content should be on NBA.com is blacked out... just looks like a black box so I personally cant do screen mirroring to fix the issue :( sad haha
You are fortunate.
MY USER EXPERIENCE
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I cannot watch an entire NBA game, start to finish, without repeated interruptions to the ‘continuous live stream’ …
The aforementioned issue [1-3] is applicable to the ‘live continuous streaming’ of the AD package, other browsers [Chrome, Firefox] and occurs in either default -OR- full screen mode!
NBA League Pass, CPU Usage ~100%?
