Level 1

40 points

Mail not working after updating my iPhone 14 Pro to iOS 18

Ever since I have updated my iPhone 14 Pro Max to iOS 18, the Mail app will no longer retrieve emails unless I open the app and manually refresh the email messages. In addition, I no longer receive badge app icons or notifications for any emails. I have contacted Apple regarding this issue several times and was told that the update should fix the issue. However, after updating to 18.1, I am still having the same problem. I have reset notifications, restarted the phone, deleted both my Yahoo and Gmail accounts but nothing is working. I rely on my emails for both personal and business so this has become a huge issue over the past couple of months. Any suggestions to get this fixed would be greatly appreciated.

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Nov 3, 2024 7:23 AM

Top-ranking reply

NigelJ1962

Level 1

36 points

Posted on Dec 15, 2024 10:04 AM

I followed an earlier comment and turned off my wifi and just used cellular and voila the Mail app started get emails sent from another device within a couple of minutes.

Checked my wifi settings (tap the i of the network you are connected too ) and i turned off private wifi address and limit wifi tracking. voila emails now downloading over wifi.

hope that may help someone

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148 replies

Dec 19, 2024 6:18 AM in response to lastcoyote

no VPN
Gmail
stored cloud

Dec 19, 2024 7:39 AM in response to chefbikram

Have you followed this guidance→If you can’t send email on your iPhone or iPad - Apple Support

Dec 19, 2024 7:49 AM in response to Lawrence Finch

but i can send. and see the sent. it's the inbox that is problematic. ONLY incoming email.

mhughu

Level 1

12 points

Dec 24, 2024 1:35 PM in response to Udlose2

I don't see the word Primary. I have 18.1.1

Where is Primary again, please?

mhughu

Dec 26, 2024 11:42 AM in response to lastcoyote

No "message list heading" setting on my iPhone 13 ProMax. Perhaps that's only available on later versions of the iPhone. TY for trying to help.

Dec 26, 2024 11:57 AM in response to cosmicnexus

No it’s not a setting called that, it’s just that the ‘show contact photos’ option is under the section entitled ’message list’ on that settings page. It’s on my iphone 13 mini

Dec 26, 2024 12:12 PM in response to cosmicnexus

Welcome.

Nitegoat

Level 1

112 points

Dec 27, 2024 11:36 PM in response to lkwitz

Yep. I’m having the exact same issues. Completely unacceptable.

Nitegoat

Level 1

112 points

Dec 28, 2024 6:12 PM in response to Lawrence Finch

Did that a week and a half ago - no joy.

Nitegoat

Level 1

112 points

Dec 31, 2024 8:08 PM in response to YaserI

I just tried this, and it seems to have solved my mail and mail notifications issues as well. Thanks. I hope it stays this way.

Nitegoat

Level 1

112 points

Dec 31, 2024 8:47 PM in response to YaserI

I spoke too soon. Unfortunately, my mail issues have returned. Oh well. I guess I have to wait for Apple to sort it out.

Nitegoat

Level 1

112 points

Dec 31, 2024 8:50 PM in response to lastcoyote

I tried that, and it worked for about 10 minutes; then my mail issues returned.

Jan 8, 2025 6:41 PM in response to Lawrence Finch

Thank you for your feedback.

Jan 20, 2025 12:53 PM in response to Marissa_81

My iPhone 16 will not alert for mail and I have to manually fetch. This is 18.2.1. When will patch come out?!

Jan 20, 2025 1:05 PM in response to beckyfromcolumbia

What kind of mail account? Mine alerts mail, so if yours doesn’t it is not something that a “patch” can fix, it is a problem with your iPhone that you will have to troubleshoot.

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Mail not working after updating my iPhone 14 Pro to iOS 18