Why does Apple lie about battery warranty?

I had my iPhone for over a year now going on two years and my battery percentage for the battery life was at 82%. I took it to the store so I can get a replacement under the warranty. They hook it up to the computer and when they give it back to me, they say oh no, it’s not bad. It’s at 91%. They put a program on it to hide the true battery life I went from 82% to 91% and they refuse to exchange my battery under the warranty And there’s no way this battery was at 91% because I I’ve had it for a very long time, sometimes I leave it plugged in overnight on a fast charger. I’ve seen the quality of this battery life going down. I’ve seen it get very low and the battery itself only lasts about a couple hours so I know they’re like I would like to know what to do.

iPhone 15 Pro Max, iOS 18

Posted on Nov 3, 2024 1:31 PM

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Question marked as Top-ranking reply

Posted on Nov 3, 2024 1:52 PM

Unless you have AppleCare+ on your iPhone, then it's out of warranty and replacing the battery would not be covered for free even if it's below 80% battery health, which according to your own statement it is not. For their official statement on the subject, see:


Batteries - Service and Recycling - Apple


There is no "program" that they could put on that would change the reported battery health. But battery health is an approximation and is not linear. It can drop suddenly or even at time increase. This may have been the case with your iPhone. But that's academic if your iPhone is out of warranty.


Your options are to either pay to have the battery replaced or live with it as it is.


Regards.



2 replies
Question marked as Top-ranking reply

Nov 3, 2024 1:52 PM in response to Hrvastro1

Unless you have AppleCare+ on your iPhone, then it's out of warranty and replacing the battery would not be covered for free even if it's below 80% battery health, which according to your own statement it is not. For their official statement on the subject, see:


Batteries - Service and Recycling - Apple


There is no "program" that they could put on that would change the reported battery health. But battery health is an approximation and is not linear. It can drop suddenly or even at time increase. This may have been the case with your iPhone. But that's academic if your iPhone is out of warranty.


Your options are to either pay to have the battery replaced or live with it as it is.


Regards.



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Why does Apple lie about battery warranty?

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