Unable to verify payment information. For more information, please contact Apple Support.

Your payment that can’t be verified is not Apple Pay, it’s in your Apple Account. Merchant (Apple) could not verify you’ve added a valid payment method to your Apple Account. Please review the information in the Apple Support article I linked below.

Add a payment method to your Apple Account - Apple Support

China mainland

• Most credit and debit cards
• Alipay
• WeChatPay
• Apple Account balance (from Top-Up cards or adding funds)

You might be asked to verify your account with the payment method provider.

Payment methods that you can use with your Apple Account - Apple Support

If you can't make purchases or update apps, including free apps, update your payment method or add a new one. If you already verified that a payment method is available in your country or region and you're still having trouble, contact your financial institution. Payment methods are subject to change.

China mainland

400-666-8800

Get technical support for Apple’s Accessibility features

The people on these boards are mostly other customers and won't know why you're getting that message. Click here and ask Apple Support for assistance.

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