How do I get my new iPhone unlocked?

How do I get my new iPhone unlocked


[Re-Titled by Moderator]

iPhone XS Max, iOS 18

Posted on Nov 6, 2024 8:53 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2024 9:19 PM

What type of lock are we talking about?


Carrier lock? Only the carrier to whom the phone Is locked can release the lock – if they choose to do so.


SIM lock (SIM PIN or PUK code lock)? You need to get the correct PIN or PUK code from your carrier.


Passcode lock? You may need to reset the iPhone and erase everything on it.


Activation lock ("locked to owner")? This is an anti-theft device. You cannot bypass it. To unlock the phone, you will need the credentials it is asking for … or proof of original purchase that is satisfactory to Apple (e.g., a receipt from Apple showing your name and the phone's serial number).


Something else?

1 reply
Question marked as Top-ranking reply

Nov 6, 2024 9:19 PM in response to FatimaMadina

What type of lock are we talking about?


Carrier lock? Only the carrier to whom the phone Is locked can release the lock – if they choose to do so.


SIM lock (SIM PIN or PUK code lock)? You need to get the correct PIN or PUK code from your carrier.


Passcode lock? You may need to reset the iPhone and erase everything on it.


Activation lock ("locked to owner")? This is an anti-theft device. You cannot bypass it. To unlock the phone, you will need the credentials it is asking for … or proof of original purchase that is satisfactory to Apple (e.g., a receipt from Apple showing your name and the phone's serial number).


Something else?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I get my new iPhone unlocked?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.