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Hi there,
I'm writing to report a payment issue with my ChatGPT Plus subscription.
Two days ago, I received a payment confirmation from Apple for my subscription. However, my subscription status hasn't changed.
I've already contacted my bank and ChatGPT support, and they both pointed to Apple as the source of the issue.
Please help me resolve this issue as soon as possible.
iPhone 13 Pro, iOS 17
Try calling Apple. Remember that the people on this user-to-user support forum are just customers like yourself and we can't actually do anything ourselves about this.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support
I’ve tried severally, it always seem to be a dead end. Even for the direct messaging options, it says ‘direct messaging to support staff isn’t available in my region.’ So what then do I do?? I’m so frustrated cos how then do I resolve this. The payment was deducted, Apple sent me a receipt but my subscription was never activated.
You'll need to Contact - Official Apple Support to get in touch with iTunes Store support staff to resolve this issue
Payment deducted but subscription was not activated
