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Office 365 Keeps Getting Deleted on macOS Monterey (MacBook Air, 2017)

Hello everyone,


I'm experiencing a recurring issue with Office 365 on my MacBook Air (13-inch, 2017), running macOS Monterey version 12.7.6. For some reason, Office 365 apps (Word, Excel, PowerPoint, etc.) keep getting deleted from my device. Here are the steps I’ve taken so far, but the problem persists:


1. Checked Storage Management & iCloud Settings

    • Verified that no storage management settings are enabled to remove "unused" apps.
    • Confirmed that iCloud settings aren’t set to automatically manage storage by deleting files or apps.


2. Verified System Compatibility & Reinstalled Office 365

    • Uninstalled and reinstalled Office 365 (ensuring it’s the latest version), but it still gets deleted after a while.


4. Verified Permissions in Security & Privacy

    • Checked that Office 365 has full permissions in System Preferences > Security & Privacy > Privacy to prevent any restrictions.


Despite these steps, the Office 365 suite disappears periodically, and I have to reinstall it each time. Has anyone experienced a similar issue, or does anyone have additional troubleshooting tips? Would there be specific settings or logs to check for macOS, or is there a known compatibility issue with Office 365 on this version of Monterey?


Thanks for any help or insights you can provide!

MacBook Air 13″, macOS 12.7

Posted on Nov 7, 2024 10:18 AM

Reply
7 replies

Nov 8, 2024 12:53 PM in response to KiltedTim

Thanks again for the tips!


You were spot on—turns out the version of Office 365 from the App Store requires macOS 13 or higher, which explains some of the issues. Unfortunately, the app has been removed again.


I did some research and found that Office 365 version 16.88 should be compatible with macOS 12.7.6, which I’m using, but it’s still getting deleted from my Mac.


Would you happen to have any other suggestions or workarounds? Any help would be greatly appreciated!

Nov 8, 2024 3:00 PM in response to Matt_Lau_0927

I see that you've also taken up this issue in Microsoft's own community. They're the ones most likely to be able to help with this, unless other apps are also disappearing, so I'd recommend continuing to work with their support resources. As suggested in that thread, it could well be some sort of third-party software such as an enterprise management system that's removing the apps.


Regards.

Office 365 Keeps Getting Deleted on macOS Monterey (MacBook Air, 2017)

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