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i have a problem , my sister’s son took my old iphone 6s but unfortunately the iphone now is unavailable because he forgot the iphone’s password and the icloud account he can’t remember anything . what can i do to open the iphone noting that i have the iphone’s box with its serial number.
[Re-Titled by Moderator]
Earlier iPhone models
Hello,
I see you may have a disabled device or forgotten device passcode. If you see a waiting period you can try again after the timer ends. If you wish to proceed with resetting, or if it is disabled/security lockout/unavailable, refer to this support article for various methods that you can use to resolve this. --> If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support
With a 6s You will have to use a computer to reset your device, as described in this article --> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support .
This will result in erasing the iPhone. You have no alternative. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).
Here are resources if you are prompted for your username and password and have forgotten them:
If you forgot your Apple Account primary email address or phone number - Apple Support Note that typically this is an email address you use.
If you forgot your Apple Account password - Apple Support
If you do not have a computer, use the link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This could be either a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support
If you reset your passcode in the last 72 hours and have forgotten it, read this article about a special reset service available in iOS 17 and higher. --> Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support
I forgot my iPhone 6s passcode
