Why my Apple Gift card is not working?

I bought an app store card 31/10 with number XP******9L9 and it doesn't work what can I do


[Edited by Moderator]

Posted on Nov 9, 2024 7:28 AM

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Question marked as Top-ranking reply

Posted on Nov 9, 2024 7:29 AM

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.


You may also report the scam to the FTC Complaint Assistant.

1 reply
Question marked as Top-ranking reply

Nov 9, 2024 7:29 AM in response to maria59

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.


You may also report the scam to the FTC Complaint Assistant.

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Why my Apple Gift card is not working?

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