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Apple TV 4K completely not working, including remote also not charging what is the issue A1962

This device is completely stopped responding and working remote also not charging. I charged remote even though it’s not giving any indication that it is charging also, the Apple setup box also not turning up I don’t know what is the problem if anyone can help me that would be great.

Apple TV 4K, tvOS 17

Posted on Nov 11, 2024 9:12 AM

Reply
1 reply

Nov 11, 2024 9:35 AM in response to santoshssn

This device is completely stopped responding and working …

Possibly something about the remote?

If your Siri Remote or Apple TV Remote isn't working - Apple Support

  • Try doing the pairing procedure (again),
  • try doing the remote restart procedure.


… remote also not charging. I charged remote even though it’s not giving any indication that it is charging …

Verify that you charged like this: Charge the Apple TV remote - Apple Support

  • To a USB power adapter in an AC socket,
  • or to a USB port on a computer,

for at least 30 minutes. To charge from <2% to 100%, it may take up to 3 hours.

There are no indicators on the remote to show that it is charging. You may look up the charge level in the Apple TV Settings, for a paired Siri remote.


the Apple setup box also not turning up

The status light on the front should glow continuously, when plugged into power.

If the status light is off, then the Apple TV box is in sleep mode, or unpowered.

If the status light is flashing continuously (after ~15 sec), then the Apple TV box failed to start up properly.


A1962

That is the model number of the black Siri Remote (1st generation), with the white ring on the Menu button. It doesn’t identify the model Apple TV box.

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

Apple TV 4K completely not working, including remote also not charging what is the issue A1962

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