If you want to ask Apple about this, refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support
You can see older purchases by using the date feature in your purchase history browser. Still, I agree that it is unlikely they will consider a purchase that old. You have potentially had many months of use of the purchase by now. It's kind of like you going into a store and trying to get a refund for a banana you bought 10 weeks ago.