my camera on my iPad isn't working when I try and take a selfie

My iPad's camera when I flip it says "Flash disabled: IPad is too hot" even though it isn't even hot and when I turn flash on it doesn't work and shows a frozen screen.

iPad, iPadOS 17

Posted on Nov 11, 2024 8:21 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2024 3:52 AM

The issue that you describe is indicative of a hardware fault that requires repair.


You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will be able to test and assess your iPad before committing to a repair:

Genius Bar Reservation and Apple Support Options - Apple


Repair can also be arranged using Apple's mail-in repair service:

iPad Repair and Service - Apple Support


For practical purposes, in lieu of servicing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repairing your iPad.


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.


1 reply
Question marked as Top-ranking reply

Nov 12, 2024 3:52 AM in response to Kamone_xoxo

The issue that you describe is indicative of a hardware fault that requires repair.


You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) where the technicians will be able to test and assess your iPad before committing to a repair:

Genius Bar Reservation and Apple Support Options - Apple


Repair can also be arranged using Apple's mail-in repair service:

iPad Repair and Service - Apple Support


For practical purposes, in lieu of servicing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repairing your iPad.


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my camera on my iPad isn't working when I try and take a selfie

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.