MacBook Battery Health indicator missing

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Level 1

4 points

MacBook Battery Health indicator missing

MacBook Air 2017, running Monterey 12.5.

My computer is charging really slow, 20% in 2 hours. Trying to figure out if my 2 chargers both gave up at the same time or my battery health suddenly dropped. I bought my computer from a restoration company who changed the battery before I bought it (2022) and claims its a apple-brand battery.

I can't find find my % of the battery health (sorry for Swedish screenshot), its supposed to be under status information (highlighted). Condition claims to be normal with only 151 cycles.

MacBook Air 13″, macOS 12.5

Posted on Nov 12, 2024 3:20 AM

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Answer 1

HWTech

Level 9

60,752 points

Nov 15, 2024 1:47 PM in response to evelina264

Check whether the System Profiler is reporting the same "Wattage" as printed on your power adapter brick.

The more you are using the computer, the slower the battery will charge since some of the power is then directed to the CPU and other devices.

Try unplugging the power adapter from the electrical outlet for a minute to reset the power adapter's internal circuitry since it can sometimes get into a weird state if there are any power issues with the source electricity or even the laptop itself.

Try an SMC Reset.

Here is an Apple article with other troubleshooting tips for charging issues including inspecting the Magsafe port & pins on the charging cable:

If your MagSafe cable or power adapter isn't working - Apple Support

With the 2017 & earlier MBAirs, an internal I/O Board & I/O Cable are involved as well as the Logic Board so there is a lot that can affect charging on these older MBAirs.

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