I'm receiving a purchase from Apple's bill for a purchase I didn't make

karine234 wrote:

I need an Apple certificate for this cancellation, which is not possible on my cell phone

Where are you seeing that you need an Apple certificate to cancel?

Do you have a screenshot?

I assume you used these steps to cancel the subscription:

If you want to cancel a subscription from Apple - Apple Support

If you are now faced with not being able to download apps, that means that the charge was not able to be processed for some reason. That will need to be paid before you can download/update apps. The only way to cancel a subscription that is managed by Apple is to use the above link.

One way you will see a subscription is when you sign up for a free trial and do not cancel that trial at least 24 hours before it ends. After that time it will become the subscription that you have agreed to when the free trial was started. Another is if you are the Organizer of a family plan and use purchase sharing to allow members to make purchases to your payment method.

karine234 wrote:

Please make the cancellation you requested. I sent the print you requested several times and made the payment. Can you cancel everything?

Sorry, but you are not speaking to Apple here. We are users just like you and have no idea about any of your account details. If you would like to speak to Apple directly, then go here:

Contact Apple for support and service - Apple Support

If you would like assistance from us, then read the suggestions offered and reply with the relevant information. We don't have any information than what you have supplied to us in this post.

First check all of the subscriptions that u have purchased than check the specific one that charge 22.98 and cancel it.As I remember all of my subscriptions goes continuously every month which I don't even know.