sequoia 15.1 all in one Epson printer Prints but will not scan

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Level 1

18 points

sequoia 15.1 all in one Epson printer Prints but will not scan

Hi I have just updated my iMac to Sequoia 15.1 My network epson printer prints and I can see its ink levels but it will not scan . Open scanner comes back with fault code Failed to connect to device (-21345). I have removed all printer software and redownloaded the latest from Epson using the Epson Software Updater and my printer firmware is also up to date. My iMac is running Epson Air print Driver version 4 .

The kicker is my MacBook is also running Sequoia 15.1 but Epson Air print driver Version 3 and my scanner works with that .

Any suggestions are welcome such as how can I change my Epson air print driver to Version 3 on my iMac ?

iMac 27″, macOS 15.1

Posted on Nov 13, 2024 2:08 AM

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Answer 1

Top-ranking reply

spookuk Author

Level 1

18 points

Nov 29, 2024 7:09 AM in response to spookuk

Sorted this afternoon I can now scan on my iMac OSX15.1.1

Looking at others who has the same problem with not being able to scan on osx 15.1

System Settings:

Privacy & security

Local Network

Turned everything on and I could scan

Turned off Epson ES0133 and it stopped working again

turned Epson ES0133 on and everything is now fine.

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Answer 2

Ronasara

Level 6

15,525 points

Nov 13, 2024 10:24 AM in response to spookuk

Please understand that printing and scanning each require different software downloads. You apparently need to download Epson scanner software which is designed to specifically work with your installed operating system. Have you done so?

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Answer 3

spookuk Author

Level 1

18 points

Nov 29, 2024 6:38 AM in response to Ronasara

Hi, On my iMac running 15.1.1 Yes as far as I am aware , firmware is up to date and when I use Epson software Updater everything is up to date. When I open image capture , it opens, my epson device is showing under shared and after a while error code : Failed to Open a connection to the device (-21345) appears.

I have not updated my MacBook (OSX14) and my wi fi scanner works fine (it is an all in one printer/scanner) I keep getting reminders to update it, but I would lose all my scanning capabilities then.

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