Iphone 11 ( Unavailable ) No option to erase

Phone stopped working randomly seems to be water damage.This has happened with previous iphone's but nothing has spilt on it l.


The screen is effected and has some black on it which effects the touch . The passcode was put in multiple times due to the screen being water damaged .Multiple attempts of that caused the iphone to say (Iphone unavailable) with no option to erase .

iPhone 11, iOS 17

Posted on Nov 13, 2024 2:48 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2024 3:23 PM

If this doesn't help:


If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support


then as it says in Step 6, you'll need to use a computer to reset your iPhone. But if the iPhone has been damaged, that may not work and you'll need to take your iPhone to an authorized service center for diagnosis and a repair estimate.


Regards.

2 replies
Question marked as Top-ranking reply

Nov 13, 2024 3:23 PM in response to Hynes97

If this doesn't help:


If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support


then as it says in Step 6, you'll need to use a computer to reset your iPhone. But if the iPhone has been damaged, that may not work and you'll need to take your iPhone to an authorized service center for diagnosis and a repair estimate.


Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 11 ( Unavailable ) No option to erase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.