Two Apple accounts use the same phone number, one account get locked, no purchase receipt, how to remove activation lock?
Initially, I have several devices and they're online at home e.g. ipad, iphones. One day, I decide to change the email address from a@gmail.com to b@gmail.com in apple ID (icloud). But, i have only 1 phone number. Then, i signed out and login using a new email which I associated with the same phone number.
After successfully signed out and login using a new email apple account, it turned out after say half an hour, that new apple account is not active and then got locked.
1. I can't signed out, because it requires the account (but it is not active anymore)
2. i can't factory reset both from the phone nor from ITUNE for the same reason above
3. I can't request Apple to disable activation lock because it is a machine process requires proof of purchase
Facts:
1. both emails / Apple account / ID uses the same phone number
2. I have the phone number proof of address, and monthly bill
3. i can access both emails
Any other way to resolve this?
iPhone 11 Pro, iOS 17
