Unable to reset Face ID on my iPhone 12

My Face ID stopped working and where to set up my Face ID is grayed out and there is no option to reset the Face ID. HELP!!!


[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Nov 15, 2024 8:18 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2024 9:00 AM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Nov 15, 2024 9:00 AM in response to MrsTipton_2022

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Unable to reset Face ID on my iPhone 12

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