My mac won't update

We have been trying for months to update to Ventura 13.7.1 but the mac won't update. I have tried to reinstall the macOs and to reset the computer but to no avail. Please help

Posted on Nov 15, 2024 4:16 PM

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Posted on Nov 17, 2024 11:18 AM

What system are you running now? If it's an earlier version of Ventura then try the following:


Boot into Safe Mode according to How to use safe mode on your Mac and try installing from there.


Note:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.


6 replies
Question marked as Top-ranking reply

Nov 17, 2024 11:18 AM in response to Smithies45

What system are you running now? If it's an earlier version of Ventura then try the following:


Boot into Safe Mode according to How to use safe mode on your Mac and try installing from there.


Note:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.


Nov 29, 2024 10:13 AM in response to NicVerret

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. If you're successfull install from the Safe Mode.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Nov 29, 2024 6:29 AM in response to Smithies45

I too have 2 iMacs (18,3) with Ventura 13.7 that fails to show available updates in System Settings.


While using the Terminal "softwareupdate -l" command, the "No new software available" message appears.


The update is shown when I use "softwareupdate -l --list-full-installers" but trying to manually install it fails.


The "softwareupdate --fetch-full-installer --full-installer-version 13.7.1" command gives me this message:

"Scanning for 13.7.1 installer

Install failed with error: Update not found


However, the Safari updates show up in System Settings and can be installed normally.


Anybody has an idea about whats causing this?


Thanks

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My mac won't update

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