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the battery health is at 75%, went to apple care they said that don’t change battery because they doesn’t know where the problem came from, prolly a chip about battery or the battery itself,
still overheating after 3 minutes of using
[Re-Titled By Moderator]
Let’s define “overheating”. If an iPhone overheats it shuts down so it can’t be used, and displays a message saying it must cool down before it can be turned on, and it will probably be unusable for an hour or so. If you are seeing this it is a hardware problem and you should contact Apple support:
Note that both of the above have options to receive a callback or chat
If you are not seeing this your phone has not overheated. However, if you fast charge your phone may get very warm, and may pause charging at 80% and display a message saying that charging has paused, and will resume when the phone cools down. This is NOT overheating, and is normal when fast charging. It also won’t prevent you from using any app you have on your phone.
Also, some apps that use a lot of energy or that use cellular data rather than Wi-Fi can cause the phone to run warmer. Worst offenders are Facebook, interactive games, watching streaming videos, and the Camera app.
I find it very difficult to believe Apple itself advised NOT to replace the battery in your iPhone if its Battery Health is 75%. Apple recommends replacing the battery as soon as Battery Health dips to 80% or lower.
Take your iPhone back to your closest Apple Store Genius Bar with an appointment to have the battery replaced --> iPhone Battery Replacement - Apple Support
Fiz_ Said:
"My iPhone 12 Pro Max overheating: the battery health is at 75%, went to apple care they said that don’t change battery because they doesn’t know where the problem came from, prolly a chip about battery or the battery itself, still overheating after 3 minutes of using"
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Troubleshooting iPhone Battery:
While in the process of getting a new battery, see if anything here helps: Cooling Down an Overheating iPhone - Apple Community
if your phone keeps heating up limitlessly with nonstop, then do not use it/ turn it off completely and wait for a day to turn it on again. If it doesn’t turn on, I suggest going to an Apple Official centre to check that issue
I used my another phone to ask this.
My iPhone 12 Pro Max overheating
