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User profile for user: medutis21
medutis21 Author
User level: Level 1
4 points

Unable to update Macbook M1. Owner of the mac, only account, secure token disabled

Hello,


I have encountered a problem where I cannot update the macOS. When trying to update, it prompts a table that asks a password - when typing it, it just shakes and does not accept. In other way to update, it says that in order to update I must be the owner.


I have purchased this computer and I have only one account which is admin. Once Apple support suggested to reset the mac. It helped only to install the latest version at the time. The problem continues.


I have tried to further research the issue, but can't find the solution. What I was able to figure out is that for some reason the account has the "Secure token disabled"


I'm using the MacBook pro M1 2020.

MacBook Pro 13″, macOS 12.6

Posted on Nov 17, 2024 1:31 AM

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6 replies
User profile for user: PRP_53
PRP_53
User level: Level 10
91,501 points

Nov 17, 2024 6:50 AM in response to medutis21

Sorry you experience this issue outside the 14 Day Return Policy of Apple


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location Call Centres 


 Contact Apple for support and service

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User profile for user: PRP_53
PRP_53
User level: Level 10
91,501 points

Nov 17, 2024 4:25 AM in response to medutis21

Purchased as Brand New from Apple ?


Purchased as New to You but previously Owned by someone else ?


The below link will provide additional insights about the Difference between Admin Accounts and Owner Accounts  


And Yes, there is a difference between the two types of account, specific to Apple Silicon Computers


https://eclecticlight.co/2021/07/18/last-week-on-my-mac-the-perils-of-m1-ownership/

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Unable to update Macbook M1. Owner of the mac, only account, secure token disabled

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