Can’t log into Apple TV app

My husband pays for the app monthly, but it won’t give us the option to log in, only to pay for a new subscription

iPhone 13 Pro, iOS 17

Posted on Nov 17, 2024 2:31 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2024 7:03 PM

It doesn’t matter who pays for it, what matters is to which Apple Account the subscription is linked, or group member accounts in case of Family Sharing.

Users don’t pay for the app, but for the subscription content in it. The app itself is free.

See the subscriptions overview for your Apple Account - Apple (only for the original subscriber)


To have the subscription content be accessible in the Apple TV app on various devices, one needs to sign in. On third party devices, that can be done through the in-app Settings. Sign in to the Apple TV app - Apple TV app user guide for smart TVs and third party streaming devices - Apple Support


On what device and model do you have this issue?

1 reply
Question marked as Top-ranking reply

Nov 17, 2024 7:03 PM in response to Magsbax

It doesn’t matter who pays for it, what matters is to which Apple Account the subscription is linked, or group member accounts in case of Family Sharing.

Users don’t pay for the app, but for the subscription content in it. The app itself is free.

See the subscriptions overview for your Apple Account - Apple (only for the original subscriber)


To have the subscription content be accessible in the Apple TV app on various devices, one needs to sign in. On third party devices, that can be done through the in-app Settings. Sign in to the Apple TV app - Apple TV app user guide for smart TVs and third party streaming devices - Apple Support


On what device and model do you have this issue?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t log into Apple TV app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.