Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Crestron Go App Purchase for more than 120 iPADs

I am reaching out regarding a large commercial project in which we will be deploying approximately 130 iPads. Each iPad will require the Crestron Go app to be installed for use in our control systems setup.

Given the volume of devices, I am looking for an efficient and scalable solution to install and manage the Crestron Go app across all iPads. Could you please advise on the following:


1. Bulk Licensing Options: Are there options for bulk app licenses that would streamline the purchase and installation process?

2. Installation & Management Solutions: Would you recommend a specific Mobile Device Management (MDM) solution compatible with Crestron Go for bulk installation and remote management?

3. Apple Business Manager Integration: Is there support for integrating the app with Apple Business Manager, allowing us to deploy and manage the app through an MDM?


We are hoping to find a solution that minimizes manual setup on each device and allows us to manage updates and configurations remotely.

Thank you for your assistance and any guidance you can provide.

iPad, iPadOS 17

Posted on Nov 18, 2024 12:11 AM

Reply
5 replies

Nov 18, 2024 9:18 AM in response to AV-Crestron

Apple Business Manager (ABM) establishes chain of custody for hard (Macs, iPads, iPhones) and soft (apps available via the App Store) assets. ABM is not an MDM and does not manage devices. It enforces trust of ownership of hardware and software as well as establishing a trust to your identity provider (managed Apple IDs). Apple has an MDM called Apple Business Essentials (ABE), but I am not a fan as it is too limited when considering Mac device management.


On the surface, the answer you are liking looking for is that you need to (1) sign up for ABM before you buy the hardware, (2) pick an MDM, and (3) setup the MDM to enroll, configure, and manage your devices. I feel that all Apple customers should be signing up for ABM regardless of MDM intent. There are many MDMs so you should research them to pick one that fits your needs. I am a fan of Jamf but I am just a random person in the forum expressing an opinion. There are many others including ABE from Apple, Mosyle, Intune from Microsoft, Hexnode, Airwatch, Kanji, the one from Meraki, and many others. Pricing and capabilities vary from MDM provider so understand your needs so you pick properly. No one wants to change MDMs.


Now, regarding the order. Ideally, you will sign up for ABM first. Then you will tell your reseller (or Apple if buying direct) that you have the ABM tenant. This will allow you to exchange Org ID and reseller ID (or Apple customer number) so that all the hardware purchases are automatically associated to your ABM at time of purchase. If you buy the equipment first, then you will need to use Apple Configurator to side load all the units - that sucks when you are talking over 100 units.


Then, you can volume purchase/license the required Apps in ABM. Export your DEP (device enrollment program) and VPP (volume purchase program) tokens from ABM and import them into your MDM. Create an enrollment policy and then start firing up your devices. They will automatically enroll, automatically deliver apps without logging in with an Apple ID, and enforce all the setting you need for a safe and targeted deployment.


Now, the one problem you may have... Crestron Go is listed as supporting In App purchases. If you need to add functionality to the app beyond the basic, then you will not be able to use ABM to license the software. ABM has no mechanism for handling In App purchases and an In App purchase (which requires and Apple ID) will only work if the app is installed using the same Apple ID. If you have no need for the In App purchases, then you will be able to distribute the app via VPP with no user interaction. The MDM provides this function after ABM handles the license link in the chain of custody.


So, in summary, (1) ABM is required to do volume licensing and an MDM is required to assign the app to the device. (2) Any MDM that supports ABM will work to deliver the app to the devices. Remember, in the US there is one App Store so the single source of apps makes delivery easy and safe. (3) Basically, the same answer as 1. ABM is used to acquire the license to the software. The MDM assigned it to the device and aids in keeping it up to date.


Assuming you will never need the In App purchase function, you will want to sign up for Apple Business Manager, inform your reseller once ABM setup is complete, place your order ensuring that you are buying from a DEP capable reseller so the devices are associated to your ABM at time of purchase, select and setup an MDM considering your required apps, your profiles, and your management approach, enroll the devices through automated enrollment, manage the devices using the MDM.


You can consider reaching out to the Apple Consultants Network if you need help. Many MDM providers offer professional services to help new to MDM customers get started. For your first time, it may make sense to get a specialist to get your deployment done right and quick.


Hope this helps.



Nov 21, 2024 8:08 AM in response to AV-Crestron

There are many MDM providers on the market. They range in features, flexibility, and price. At your scale, you're looking at something like AirWatch, Jamf, Kandji, Mosyle, Addigy, Workspace One, or Apple Business Essentials. The feature set is pretty similar across the board, but the interface and methodology differs quite a bit. If you also have macOS devices, the list gets a bit smaller for real management to Jamf Pro, Kandji, and Mosyle as the real players that handle both iOS/iPadOS and macOS well. The prices range from $1/device/month to $8+/device/month.

Nov 21, 2024 8:10 AM in response to AV-Crestron

Also, Strontium90 noted that Crestron Go has in-app purchases. In Apple Business Manager, some apps come full priced with the in-app purchases built in. Others do not have the in-app purchases built in. For these, you can reach out to the developer and agree to a price for a custom build. They will then ask for information from your ABM tenant and push it to you as a custom app which you can then purchase as needed.

Crestron Go App Purchase for more than 120 iPADs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.