Hi. How to remove theft protection if there is no access to face id. I have full access to Icloud, E-mail, I know the password from the account.
[Re-Titled by Moderator]
iPhone 14 Pro, iOS 18
Hard reboot your iPhone and go back into Face ID and Passcode, the hard reboot will fix your Face ID Issue - then turn off Stolen Device Protection - SDP really complicates issues.
I was just on the phone with Apple for 45 minutes, they told me to wipe the device; I did not want too wipe the device, restoring from a backup would bring the issue back in and setting up new takes an hour. I support a large number of iPhone users, I ALWAYS do a hard reboot before calling Apple - I forgot to do it with a user this time. Very happy I thought of it, the hard reboot fixed my issue; the Apple Support documentation did not include this information and most people would not think about doing it.
Are you referring to this? About Stolen Device Protection for iPhone - Apple Support
Read about what is required to disable it. Go to a familiar location.
The problem is that I don't have access to the previous owner's Face ID. He gave me the phone but didn't disable the anti-theft protection. Now I have access to the E-mail password, phone number. But the anti-theft protection can only be disabled via Face ID. How do I do that?
I suspect that this is going to be the least of your worries if the previous owner did not do as instructed in What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Unless the device is reset properly it will think you are not the true owner and Apple's anti-theft features are working against you.
Hi. I have a similar problem - the shop replaced my ear piece which lost function of face recognition. I now cannot turn stolen device protection off as I do not have face recognition .... is there another way to turn it off?
Thanks.
Clint
Hello.
Yes, we read the information on your link.
This instruction did not help to solve the problem, because the previous owner did not remove the anti-theft protection when he gave me the phone. Now the previous owner is far from me in another city and cannot disable the anti-theft protection. I have all the other data (password, email).
I need to remove the Anti-Theft Protection without the Face ID of the previous owner.
hi again.
Thanks for the reply - but I did do this already .... I have tried in my office and my lounge room - where I spend 99% of my time .... any other ideas??
Clint
How can I turn off Stolen Device Protection if Face ID is not working?
