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My debit card was attached to Apple Pay, and it seems my account was hacked, leading to unauthorized payments on eBay. I have blocked my card, but I cannot retrieve the transactions processed with this card.
iPhone SE, iOS 18
The transaction will appear in the mobile app and your online account with the bank that issued the card. If the transaction does not appear in your transactions in the card, in your Wallet app, then transaction appears in the hackers Apple Wallet.
The Hacker entered the compromised card details into his iPhone and your bank verified his identity and added the card to his Apple Wallet. But again, your online account will have complete details.
You’re welcome.
Yes, bank website. Banks do not share much transaction information with Apple. Apple only handles encrypted data during the transaction. Neither the merchant nor Apple have the key to decrypt the data. What you see in your Apple Wallet is what the your bank decrypts and sends to Apple Wallet.
Jeff, yes, I am wondering if the Apple can trace from which IP address or machine the transactions were initiated. If so, how should I request this information? This is to complete the full documentation of this case.
Yes, Apple will generally work with local law enforcement and your bank to assist with investigations. The request will need to come from either entity.
Your bank will have the information regarding the transaction. Apple has only encrypted data and your bank has it in decrypted form. Your bank’s fraud department should have processes for contacting Apple.
Thank you. by your online account will have complete details you mean the bank app or the online bank website not in apple website - please confirm.
Many thank You Jeff
You’re welcome! If I can help in any other way just post a reply.
My debit card was attached to Apple Pay, and it seems my account was hacked, leading to unauthorized payments on eBay.
