Face ID isn't working on my iPhone

My Face ID is not working.how can I do that


[Re-Titled by Moderator]

iPhone XS, iOS 17

Posted on Nov 19, 2024 12:00 PM

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Question marked as Top-ranking reply

Posted on Nov 19, 2024 12:05 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


6 replies
Question marked as Top-ranking reply

Nov 19, 2024 12:05 PM in response to Khanlay007

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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Face ID isn't working on my iPhone

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