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I’m using an iPad 5th Gen. I have bought 1000s of songs from iTunes, but do not access them often. I just downloaded iTunes Store App but when I tap on « purchases » the message generated says « cannot connect to iTunes store ». The irony isn’t lost on me that this is happening IN the iTunes store. Any constructive ideas are much appreciated.
Thank you, and Happy Holidays to all of you.
iPad Air, iPadOS 17
Here are a variety of resources helping with connectivity issues:
If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
Here's a related article about what to do if you can't connect or sign in to iCloud --> If you can't connect or sign in to iCloud - Apple Support
If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support
Here's a case where using a VPN prevented sign-in --> AppStore - Apple Community
If none of the resources provide a solution, contact Apple for assistance:
For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Did iTunes take my music and run?
