Mac mini M4 Apple Store sign-in issue with billing address validation

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Level 1

4 points

Mac mini M4 Apple Store sign-in issue with billing address validation

I recently purchased a new Mac mini M4 and am facing an issue with the Apple Store sign-in process. After entering my Apple ID and password, I'm prompted to select a payment method and billing address. Despite selecting "None" for the payment method and filling out all the required fields in the billing address, I keep encountering error messages. Interestingly, I've noticed that removing the street name from the billing address seems to resolve some of the error messages, suggesting a potential issue with the form validation.

I've attempted to resolve the issue by resetting the time zone, restarting the device, and updating my address information on the Apple website, but to no avail.

Strangely, I was able to successfully sign in to the Apple Store with a different Apple ID on a separate user profile on the same device.

This issue is preventing me from updating or installing any apps from the App Store. I'm seeking assistance to resolve this frustrating problem.

[Re-Titled by Moderator]

Posted on Nov 21, 2024 12:45 AM

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Answer 1

PunitDixit Author

Level 1

4 points

Nov 21, 2024 6:29 AM in response to PunitDixit

Resolved: Able to sign in to Apple store in Mac mini m4

Step 1: In Safari browser, login to icloud.com/find and see if the device is listed

Step 2: In Mac mini, open System Settings > Click on Apple Account from top left and click on Sign out (You can click on "Keep" for backup). Re-sign in again using your credentials. This is when Find My Device (Step 1) showed up the Mac device for me.

Step 3: Open the Apple store app on the Mac mini and it will ask for sign up when you try updating any app, enter the credentials

Step 4: Complete your Apple Account page will be displayed with apple account ID and country pre-populated. Check the checkbox and click Continue

Step 5: Select the payment method (I selected "None")

Step 6: Enter the billing address (all the mandatory fields) and click on continue. This should work this time and you should be able to move to next page.

If the above steps do not work then do login to your Apple account and Apple store account through web (apple.com > scroll to the bottom > Under "Account section" > Manage Your Apple Account and Apple Store Account), ensure billing and shipping addresses are same and updated.

You can try resetting the password and restarting the Mac device

Also, ensure to check time zone in the device is correct as per your location

Hope, this is helpful.

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Answer 2

varjak paw

Level 10

183,216 points

Nov 21, 2024 6:16 AM in response to PunitDixit

This would probably be an issue you will need to discuss with Apple Support, but if you post the specific error messages, someone may be able to offer suggestions.

Regards.

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Mac mini M4 Apple Store sign-in issue with billing address validation

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