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After updating iOS to 18.1.1, the mail app is not working. It is totally malfunction and can’t receive nor send email. Start the mail app, it just pops up a white screen. I have tried to offload the app and reinstall it. It’s the same. When I hard reset the phone, it can pop up the mail account list but freezes. How do I fix it?
iPhone 14 Pro Max, iOS 18
My yahoo mail and iCloud are not working since upgrade to IOS 18.1.1 I’ve restarted phone, and no email is downloading! How do I fix without a complete reboot that will lose all my saved data?
After talking to my email server guys, they are saying that even though I have the password correct in my phone its not arriving at the server correct. They are changing my password and it should fix the problem. So if you can access your email from difference methods, change your password and then change the password on your phone and see if it works
I did the password reset dozens of times! Still not working on iPad! This is ridiculous! I am not downloading the 18.1.1 to my phone or iPad until there is a resolution! My husband did and I am sick of hearing that he’s not getting his emails on iPad! He doesn’t know how to fix the issue so here I am over and over again trying everything!
KWDragon wrote:
It’s been more than a week. Has Apple announced any plans to fix this issue?
Given that you seem to have internet access, I suspect you have as much access to the news media as the rest of us.
KWDragon wrote:
It’s been more than a week. Has Apple announced any plans to fix this issue?
No, because it is an issue with YOUR PHONE, not one that affects the other roughly 500 million iPhones that have been updated.
CheechLaPort wrote:
When is Apple going to fix this problem, I’m have email issues as well. This is frustrating
When you contact Apple about the problem with your phone. This is not a problem affecting hundreds of millions of of iPhones; it is a problem with YOUR iPhone and a few other people’s and from reading this thread it is many different problems, not one problem that affects everyone.
Contact Apple support, using the Support link at the bottom left on this page.
Why on earth would they change the workflow to update an important function like email passwords???
To update the email passwords, go to Settings. Go to Apps (at the bottom). Click on Mail. Then click Mail Accounts. Then you can update the email password.
[Edited by Moderator]
Thank you, meterstick, for the information. Now I know to pressure my internet/email provider. While this account isn’t used for work, out of curiosity I checked my laptop to see if the emails (that I was able to download to iPhone after changing it to POP) I deleted were also deleted on my MacBook , and I found that they were not. All the emails are still there.
I have tried everything, but still cannot get emails on the Apple email app, iCloud, sky and yahoo will not work, and will not let me reinstall email account without deleting the originals therefore i would lose all saved emails. yahoo will only work if I go through the yahoo app this is after 18.1 iPhone update. Please can anyone help
Mail now working after contacting Apple help, the steps they advised were, 1 turning off vpn, 2 Removing wifi, 3 Turning off phone, restarting phone manually entering wifi code. Go to apps, mail - deleting then reentering email accounts, I did this separately for each account first was sky(yahoo) then ICloud after a short while all the outstanding emails came through (envelope) mail app the first since 7th October and have continued downloading since. Thank you for all your help and suggestions.
Thanks to a great Apple support representative, i did finally just delete the Mail app (had to change the default Email application to something other than Mail, like Gmail or YAHOO first). But after doing that and then reinstalling it by download it from the App Store, everything seemed to sync back up and all my mail started to work again correctly with no significant ongoing drain on my power and battery. Hope this helps other people & happy holidays!
Are you using a 3rd party Mail app or account like Outlook, for example?
Did you try to restore your iPhone to factory settings on your computer?
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
No issues with the iCloud Mail account or 3rd party mail account from my provider on my iPhone 12mini, iOS 18.1.1
Did the agreement and rebooted and still have the same issue.
Mail not working
I try it many times, even for a hard reset. However, it still can’t work.
Could you explain where to find ‘config app’?
Mail not working after update iOS 18.1.1
