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What should I do if my Apple Gift Card Is already used?

Dear Apple Support Team,


I hope this email finds you well. I am writing to report an issue with three iTunes gift cards I recently purchased totaling 2,500 Mexican Pesos. Unfortunately, I was unable to redeem them as I was informed they had already been used. Here are the details of the cards:


1. Amount: 2,000 MXN

Issue: Marked as already redeemed.



2. Amount: 300 MXN

Issue: Marked as already redeemed.



3. Amount: 200 MXN

Issue: Marked as already redeemed.




I purchased these cards on 22 yesterday from MIGUEL HIDALGO CUE. I have attached copies of my purchase receipt and the back of the gift cards for your reference.


I kindly request your assistance in investigating this matter and providing a resolution. If additional information or documentation is needed, please let me know.


[Re-Titled by Moderator]

Posted on Nov 22, 2024 9:50 PM

Reply
1 reply

Nov 23, 2024 3:08 AM in response to agba39

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.


You may also report the scam to the FTC Complaint Assistant.

What should I do if my Apple Gift Card Is already used?

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