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External Monitor Issue After macOS Sequoia 15.1.1 Update

Hi everyone,


After updating my MacBook Air M2 to macOS Sequoia 15.1.1, I’ve encountered an issue with my external monitor. I connect my ViewSonic monitor via an HDMI-to-Type-C cable. The monitor works for about 5 seconds after being connected, then the screen goes black.

Interestingly, the monitor is still detected in the display settings, and I can even move the cursor into the display area—but nothing is visible on the screen.


Here’s what I’ve tried so far without success:


  • Adjusting the resolution and refresh rate.
  • Booting in Safe Mode.
  • Resetting display profiles.
  • Rebooting the system.


To rule out hardware issues, I tested the same setup on my MacBook Air M1. Before the update to macOS Sequoia 15.1.1, it worked perfectly. After updating, the same problem occurred.

However, I tried connecting to a Samsung external monitor, and that worked fine.

Has anyone else faced similar issues or found a solution? I’d appreciate any guidance or suggestions.


Thanks!



MacBook Air, macOS 15.1

Posted on Nov 26, 2024 8:50 AM

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Question marked as Top-ranking reply

Posted on Nov 27, 2024 1:43 AM

I have a similar issue. The external monitor that used to work fine prior to the update to macOS Sequoia 15.1.1 (LG 29UM69G), now flickers, i.e. goes off for about 2 seconds, then it goes back on. Happens on both my Macbook Pro M1 2021 and Mac Mini M1 2020. If I disable 'Prevent automatic sleeping when the display is off' in System settings, then my Macbook Pro goes to sleep when the flicker happens, ending any calls in the process.


This is completely random, it can work well for hours, or flicker every minute or so. I've been unable to link it to anything I do or have on my system.


Tried to change cables (USB-C, DisplayPort, HDMI), ports, screen refresh, and color profile to no avail.

64 replies

Dec 3, 2024 6:44 AM in response to Swkk

Having the same issue here, there is a dead zone on my external monitor, upper left corner, where clicks just don't register. Can't tell you how frustrating and time consuming it is to have to move a toolbar or window just to click.


Running a Macbook Pro 2021 with an apple USB-C to HDMI adaptor for an ASUS external monitor.


Checking daily to see if there's a software update.

Dec 3, 2024 7:25 AM in response to tkatebini

tkatebini wrote:

Thanks for this! Quick question: are you only running one external monitor, and not multiple? I was able to run 2 before, and with the update, now only one works, and only one is detected by my mac. No issues with my DELL windows laptop.

Which mac? And how are the displays connected to your mac?

Did you update DisplayLink software, if you use that?


Dec 4, 2024 1:58 AM in response to arcyarcy

arcyarcy wrote:

I now remembered what I did to fix the issue last time this happened after a MacOS update:

Power your monitor off and turn it on again.

Just tried that on the MacBook (the mini is already back on 14 and will stay there until Apple fixes this.) Powered off the monitor, removed cable (HDMI) from both sides, waited 5 minutes, then reconnected the cable on both ends, powered on the monitor and ... in less than 1 hour it flickered twice, the first time 2 minutes after I powered it on! I guess the MacBook is on its way to 14, too...

Dec 6, 2024 10:18 AM in response to Swkk

Ok, I found a fix for me. It's all backward.


I had a "higher quality" / faster HDMI cable that I have been using fine for the last year with lower OS versions. During the general troubleshooting with Apple support, I remember I still had the old "Amazon basics" cable that I had used prior to the better-quality cable.


I swapped the old cable, and now it works fine.


"Newer Cable"

https://www.amazon.com/gp/product/B0CJLC72MG/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1


"Older Amazon Basic Cable"

https://www.amazon.com/gp/product/B083KX4F6K/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1


An obvious culprit is that the old Amazon cable explicitly states the 60hz refresh rate while the newer cable lists higher refresh rates.


Now this has worked for a year so I think this suggests that there is something in the OS update that is forcing display connections closed if there is some sort of dissonance between the system refresh, connection, and display refresh.


At the end of the day I'd rather use my higher quality cable that has been good for the last year, but who knows when Apple will figure out this bug they introduced.




Dec 6, 2024 10:08 AM in response to Swkk

I have both a Viewsonic and a Samsung external and I see the issue in the Samsung. It’s pretty clearly a software quality issue unless a lot of displays from various manufacturers owned independently by users all over the country/world all failed coincidentally immediately following a software update from Apple.


This kind of stuff is why I never take X.0 releases from Apple anymore on any platform. The fact that this is happening in 15.1.1 just tells me the quality control has only gotten worse.

Dec 7, 2024 7:12 AM in response to Swkk

I have MacBook Pro 16" 2021 plus external monitor and iMac 2019 plus external monitor, both machines used for work in situations where a second monitor is essential. Both updated to Sequoia last week. No problems with the iMac external monitor but the MacBook external monitor keeps blacking out as described by others. It seems fine as long as I am working on something on that second screen but will disconnect itself when it hasn't been used for a few minutes. The only way to reconnect seems to be the classic unplug/replug and that doesn't always work.

I have no technical ability or available techie and it's really making life difficult and interrupting the workflow. When will Apple fix this?

Dec 10, 2024 2:50 PM in response to Swkk

Hi again,


Curious thing, with same computer, Macbook Pro 2018 Inter with T2Chip, the issue happens in one external TV, the one described in my previous post but it does NOT happens in another TV with same adapter, very weird.


This means that it does not happen to all monitors, it seems taht HDMI management has changed in some way that some vendors are not ready for?


Regards

External Monitor Issue After macOS Sequoia 15.1.1 Update

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