Iphone xsmax Camera problem after update to ios.18.1.1

My iphone xs max after updated ios. to version 18.1.1 camera is stuck and can't be used. Does anyone have a solution or advice for me?

iPhone XS Max, iOS 18

Posted on Nov 26, 2024 9:00 AM

Reply
7 replies

Nov 26, 2024 8:32 PM in response to sirisak1986

"Iphone xsmax Camera problem after update to ios.18.1.1: My iphone xs max after updated ios. to version 18.1.1 camera is stuck and can't be used. Does anyone have a solution or advice for me? When I use the camera, the screen is black and there is no response."

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Troubleshooting a Black iSight Camera:

A. First, Go Here: If the Camera or Flash on your iPhone, iPad, or iPod touch isn't Working - Apple Support


B. Uncover the Camera:

Is there anything covering the camera? If so, remove it.


C. Close All Apps:

There may be Apps pending downloads in the background. So, save what need be, and then close all apps. Hold you finger down as you swipe up form the bottom-left corner of your screen. Then, close all of these open apps, by sweeping up quickly for all apps.


D. Perform a Force Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart. See if you can then use this. Go Here: Force Restart iPhone - Apple Support

Nov 26, 2024 9:18 PM in response to sirisak1986

sirisak1986 Said:

"Thank you: I've tried all the steps you suggested. The camera still doesn't work and the flash still doesn't work."

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You are welcome.


Troubleshooting a Black iSight Camera:


Clarify a Few Things, Please:

When did this issue begin?? Did this start after an update? If so, it may be a glitch in the update. Does it ever turn back on? Is this intermittent?


Contact an AASP: 

Also, take this to an AASP (Apple Authorized Service provider), asking for assistance.

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the Mac


Get this Diagnosed by Apple:

Take this in for a Genius Bar Appointment at your local Apple Store. Bring a proof pf purchase with you. There, it would be diagnosed, and you'd be provided with a cost.

Nov 27, 2024 9:04 PM in response to sirisak1986

sirisak1986 Said:

"Iphone xsmax Camera problem after update to ios.18.1.1: Sometimes the camera works, but you have to open the camera app for a while.: thank you"

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You are welcome.


Thank you for clarifying your post.


Get this Serviced:

From what you've reported, I recommend you get this diagnosed and serviced. It seems to be nothing related to an update. So, it may be a hardware issue. Go directly through Apple, or through an AASP. I provided that information in my previous reply.

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Iphone xsmax Camera problem after update to ios.18.1.1

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