Newly 18 year-olds getting locked Apple Cash

Sorry, it’s not clear to me if you’re the parent or young adult. The parent should contact Apple Support and confirm the teens age charge on their Apple Account/Apple ID.

Is/was the teen a member of an Apple Family Sharing group? If so, alert the support person to this as well.

Does the teen have the necessary identification requirements to confirm the identity to an Apple Cash specialist at Green Dot Bank? The identification requirements are federal banking regulations and are required by any electronic wallet, bank etc.

To abswer your question as to number of 18 year olds having issue, very few that have followed Apple’s recommendations and federal regulations.

Not sure who said you can’t be included, but yes if the bank can establish identity fir both parties, a representative/parent can be included in the conversation per federal guidelines.

Enjoy your Android. This is not Apple Support and you’re talking to fellow Apple users. Apple Support Community is a public discussion forum for fellow Apple users to connect, assist each other, share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment. If you would like to leave feedback for Apple please use the link below.

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Here is the basis for the issue.

Why is positive ID required?

The Patriot Act requires that lenders, banks etc obtain a confirmed ID.

“To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.”

Identity verification for Apple Card or Apple Cash

If your Apple Cash account is restricted or locked

Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE, calls will be forwarded to Green Dot Bank.

https://applecash.greendot.com/termsconditions/

Did he sign up for Apple Cash before he was 18?