iPhone 15 frozen completely during update

Hi! I’m trying to update my phone but it’s frozen stuck. I tried to force shut my phone off and nothing is working wtf do I do???

iPad, iPadOS 17

Posted on Nov 27, 2024 10:33 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 27, 2024 10:46 AM

You can't "force shut off" a phone, but you can try a Forced Restart if you have not already done so.


If that does not work, then there has been a hardware failure on the phone that will need attention at the Apple Store or an authorized Apple service shop.


Force restart iPhone - Apple Support





1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 frozen completely during update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.