Canon scanner LIDE 400 not scanning with macOS Sequoia

Question

Canon scanner LIDE 400 not scanning with macOS Sequoia

I have tried to get my Canon LIDE 400 to scan under macOS 15.1.1, both on a MacBook Pro from 2019 (Intel-based) and on a MacBook Pro from 2024 (Apple silicon) without success. Tried "Image Capture" and Canons "IJ Scan Utility", and now also "VueScan" - they all either stall or return quickly and "empty" after pressing a Scan-button in the UI, without any error feedback. I have installed/added the scanner in Printers & Scanners, also looks ok with accesses in Local Network under Privacy and Security. Any ideas?

[Re-Titled by Moderator]

MacBook Pro 14″, macOS 15.1

Posted on Nov 27, 2024 1:01 PM

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Answer 1

Nov 27, 2024 7:22 PM in response to dennissaluaar

It sounds like a driver compatibility issue with macOS 15.1.1. I’d recommend checking Canon's website for the latest drivers or trying to reset the scanner settings, and you could also try using "Image Capture" with a direct USB connection instead of network-based scanning.

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Answer 2

VikingOSX

Level 10

123,230 points

Nov 28, 2024 6:45 AM in response to dennissaluaar

See my post here about the LIDE 400 and AirPrint USB-only support. I happen to use this scanner on Sequoia v15.1.1 with VueScan Professional or Image Capture. VueScan Professional supports this scanner without any Canon software or drivers needed.

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Answer 3

Nov 28, 2024 6:32 AM in response to BDAqua

Thanks for the input. Good idea to contact VueScan support, I will do that. I don't have any anti-virus or VPN running, the Firewall is disabled. I do have a 3rd party "app cleaning" app I use from time to time, not sure if any part of that is running continuously, though. It is called AppCleaner.

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Answer 4

Nov 28, 2024 6:30 AM in response to Holst_Jeffrey

Thanks for the input. I didn't describe how the scanner is connected - it is connected to the Mac via an Apple USB-C cable, USB-C port on the scanner and Thunderbolt port on the Mac.

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Answer 5

BDAqua

Level 10

250,253 points

Nov 27, 2024 6:26 PM in response to dennissaluaar

Any clues in Console when trying VueScan?

I bet the VueScan developer would stand a better chance of figuring out the problem.:)

Oh, btw, Are you running any VPN, Anti-Virus, or Cleaning apps?

Have you tried disabling the Firewall?

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