I just purchased an iPhone 13 from Apple and it’s not unlocked. It’s been locked to a carrier before. I guess they sold a used phone that was new. I have no idea so I got home now they’re climbing I own it so how do I work on walkers, but I’ve never had it
[Re-Titled by Moderator]
iPhone 13, iOS 18
if it was me and I purchased it from apple without it being clear it was sim locked to some carrier then I would return it, if you choose not to then you can try reading
How to unlock your iPhone for use with a different carrier - Apple Support
or reach out to their official support
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple
if it was me and I purchased it from apple without it being clear it was sim locked to some carrier then I would return it, if you choose not to then you can try reading
How to unlock your iPhone for use with a different carrier - Apple Support
or reach out to their official support
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple
If you purchase an iPhone from Apple, using carrier financing, the phone may come locked to that carrier. So, if you bought this phone from Apple, using AT&T financing, that would explain it being locked to AT&T. A phone financed through Apple themselves; or paid for in full, up front; should - if my understanding is correct – be unlocked.
Note that some of the purchasing / financing options where you are supposed to get an unlocked phone require you to choose an initial carrier. With one of those, the phone might be activated with AT&T, but there should not be any carrier lock.
How to unlock iPhone 13 from a carrier?
