airpods 2 pro when noise cancellation ON bad mic quality

I have AirPods Pro 2, but the microphone quality is terrible when noise cancellation is on. During calls or when I send voice messages, people can’t understand me. However, when I turn noise cancellation off, the microphone works fine. Considering I paid €250 for these, the noise cancellation feature should work properly.

Can someone help me out please, what to do?

Thnx!




Does this fit your intention? Let me know if you’d like further tweaks.

AirPods Pro (2nd generation)

Posted on Nov 28, 2024 11:49 AM

Reply
4 replies

Nov 28, 2024 1:29 PM in response to dennisgamalej

This seems like that there is something going on. Is the same behavior happening when your restart your paired iPhone?


If so, try and reset the AirPods to see if the issue is persisting


  1. Put your AirPods in their charging case, close the lid and wait 30 seconds.
  2. On an iPhone or iPad that's paired with your AirPods, go to Settings > Bluetooth:
    • If your AirPods appear in the My Devices list, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear in the list, continue to the next step.
  1. Open the lid of your charging case.
  2. Depending on which AirPods you have, press the setup button on the back of your case or tap the front of the case:


Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white. You can now reconnect your AirPods.

If the status light still doesn't flash white, learn what to do.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

airpods 2 pro when noise cancellation ON bad mic quality

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.