Replacement phone through carrier

Question

Level 1

4 points

Replacement phone through carrier

I’m going to a certified apple service provider on Sunday to hopefully get my iPhone 13 Pro Max replaced due to some mid/rear issues. I’ve been once before to the same place (Best Buy Geek Squad) and they said the issues required a full replacement. It’s my understanding that Apple has discontinued several phone models recently, including the 13 Pro Max, among others. My phone is not covered under Apple care, although I do have T-Mobile 360 Protection active for the phone. 360 protection includes covering replacements even after the manufacturer warranty expires.

That being said, I’m wondering if T-Mobile covers a full replacement for a brand new(not refurbished) iPhone if the model I have is no longer in production. Will it still be covered? Will Apple honor the 360 protection? If so, how will they approach it since my current phone is no longer in production?

Long read, several questions, but any answer or help is greatly appreciated.

Posted on Nov 28, 2024 5:33 PM

Reply

Answer 1

SravanKrA

Level 10

434,854 points

Nov 28, 2024 10:11 PM in response to anoiidd

This is a community forum where Apple users come together to share tips and troubleshoot issues.

Here, you can:

Dive into meaningful discussions: Get insights, share your experiences, and learn from fellow Apple enthusiasts.
Unlock the potential of your devices: Discover hidden features, troubleshoot problems, and get the most out of your iPhone, Mac, or any other Apple product.
Tap into a wealth of knowledge: Our community is full of Apple experts who are happy to share their wisdom and help you navigate the Apple ecosystem.

Apple moderates the forum to ensure a friendly and productive environment, but the real magic happens through user-to-user interaction. So, feel free to explore existing discussions, ask questions, and contribute your own expertise.

Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.

Hence, some of the following links which are relevant to your query may help you:

Questions directed to Apple Inc - refer to the three links below
Hardware repairs & tickets - Apple Authorized Service Provider
Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
Order & Transaction related information -->
Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."
1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
2. Feedback - iPhone - Apple
Shipping & Transportation queries - Shipping & Pickup - Shopping Help - Apple
Repair costs or product or prices of part service & replacement -
Product & Launch Detail etc.. --> Apple
Third-party apps and their behavior - How to contact an app developer - Apple Support
Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service

Reply

Replacement phone through carrier

Similar questions