iOS 18.1.1 - ipad MK2K3B/A - Intune MDM - Kiosk Mode failure

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Level 1

4 points

iOS 18.1.1 - ipad MK2K3B/A - Intune MDM - Kiosk Mode failure

Hello, Since upgrading to ios 18, 3 of my kiosk devices keep failing in guided access. Guided access is applied via intune policy, the notification I see on the screen is "Guided access app unavilable please contact an administrator" and you cannot login with your password or anything.

The only way around this is to connect the device to the internet over a lightning to ethernet, remove from kiosk mode in intune and then restart the guided access mode. However the issue then repeats itself a week later.

This never happened in previous versions of ios using Kiosk mode in this way.

iPad, iPadOS 15

Posted on Nov 29, 2024 12:13 AM

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Answer 1

zafer245 Author

Level 1

4 points

Dec 10, 2024 12:05 AM in response to David_231

It's not, I've pinpointed the fault to be when devices are being allowed to fully drain and then at start up is when this occurs. The app I'm locking is Safari and the profile works absolutely fine and did work absolutely fine until updating to ios18.

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Answer 2

bobccr24

Level 1

12 points

Dec 2, 2024 11:23 AM in response to zafer245

Not necessarily the same problem, but devices are not being prompted to enroll into Intune after going 18.1.1 before enrolling. They skip past it even though ABM states to enroll in Intune as MDM.

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Answer 3

David_231

Level 2

160 points

Dec 9, 2024 10:45 PM in response to zafer245

It sounds frustrating to deal with this recurring issue. The "Guided access app unavailable" message typically indicates a problem with the configuration profile or the app itself.

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