Help 90 year old grandfather. Iphine stuck between swipe up and lock out,.

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Level 1

5 points

Help 90 year old grandfather. Iphine stuck between swipe up and lock out,.

Hello

I really hope you can help my 90 year old grandfather, his Iphone is acting out, and we can't figure out what to do.

It's an iPhone 12, with the latest updates on it.

The iPhone is stuck on "swipe up to recover" which always fails, afterwards it jumps to an "Iphone is not available" lock out screen on 3 hours.

I've tried a hard reset several times, with the volume buttons and home button. It just either starts the lockout time on 3 hours, or increase it to 8 hours.

I tried connecting the iPhone to my MacBook, it doesn't registrer or show anywhere.

So - i'm lost.

Any ideas?

Thanks a million in advance :)

Posted on Nov 30, 2024 8:34 AM

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Answer 1

Top-ranking reply

RNGuy84

Level 1

12 points

Nov 30, 2024 8:51 AM in response to RNGuy84

If Recovery Mode doesn’t work, DFU (Device Firmware Update) mode is a deeper level reset. This might bypass the issue.

• Steps for DFU Mode:

1. Connect the iPhone to your MacBook.

2. Quickly press and release Volume Up.

3. Quickly press and release Volume Down.

4. Hold the Side (Power) button until the screen goes black.

5. Once the screen is black, hold Volume Down while continuing to hold the Side button for 5 seconds.

6. Release the Side button but keep holding Volume Down for another 10 seconds.

7. If successful, the iPhone will stay black, and Finder/iTunes will detect it as a device in recovery mode.

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Answer 2

RNGuy84

Level 1

12 points

Nov 30, 2024 8:50 AM in response to jsidelmann

It sounds like the iPhone isn’t properly entering recovery mode, so try this sequence carefully:

1. Connect the iPhone to the MacBook using a certified Lightning cable.

2. Quickly press and release Volume Up.

3. Quickly press and release Volume Down.

4. Press and hold the Side (Power) button until the recovery mode screen appears (a cable pointing to a computer or iTunes logo).

• If successful, the iPhone should now appear in Finder (macOS Catalina or later) or iTunes (on macOS Mojave/earlier or Windows).

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Answer 3

Nov 30, 2024 9:06 AM in response to jsidelmann

So, you can progress as quickly as possible I’m going to suggest you contact Apple Support and they can talk you through the issue.

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

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Answer 4

Nov 30, 2024 8:43 AM in response to jsidelmann

Is your MacBook updated to latest OS? If not, what OS is it using? What version of iTunes is it on?

Does your grandfather know his passcode?

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Answer 5

RNGuy84

Level 1

12 points

Nov 30, 2024 8:54 AM in response to RNGuy84

it sounds like the MacBook isn’t recognizing the phone’s presence if that’s the case, you want to make sure you’re using proper cables and try different ports and even another cable as well as shut down and restart the MacBook and ensure it is updated as well.

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