Why can't I turn off Live Listen on my iPhone?

Howard ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...

Does your iPhone 11 Pro still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health & Charging

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Although recent iPhone models can maintain the same max capacity % over many montns, older models such as your 11 Pro typically decline by 1% about every 2 months.

So yours should be showing a max capacity of around 70%, not 93%. (Apple suggests replacing the battery at around 80% — which is when various issues tend to arise.)

Most iPhones reach that 80% level after 2 or 3 years — depending on the number of charging cycles it's been through. So at 5 years, yours is well overdue for a battery replacement.

...The above suggests that the 93% max capacity is inaccurate and likely to be actually well below that. Apple can test the battery's actual health using its own methods, so...

iPhone Battery Service

About genuine iPhone batteries

Repair Provider Verification

(Articles found by searching Apple's Knowledge Base.)

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nimbus9 wrote: "...the Maximum Capacity is 93%."

That's unexpectedly high for the original battery of an 11 Pro.

Did you buy the iPhone new or used?

How many years have you been using it?

Go to Settings > General > About

...Does it say anything there about the battery?

iPhone parts and service history - Apple Support

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